Nowadays, many organizations struggle with inconsistent processes, inefficient request handling, and a lack of visibility in service delivery. This is where Enterprise Service Management (ESM) comes into play. It extends the principles of IT Service Management (ITSM) beyond the IT department to enhance service delivery across all organizational departments, such as HR, Finance, and Facilities. Join our event now to discover the advantages of ESM and offer practical strategies for successful implementation and streamline workflows across your organization, regardless of department or role.
Event Highlights
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Boost Efficiency with ESM and Automation Integrations
Discover how the power of ESM solutions can be amplified through seamless integration with leading automation tools like Red Hat Ansible and HashiCorp Terraform. These integrations enable teams to automate routine tasks, manage infrastructure as code, etc. Explore practical strategies to enhance collaboration, and improve service reliability, ultimately leading to faster incident resolution and improve operational efficiency. -
Improving the Employee Experience with ESM
Learn how ESM enhances onboarding and daily requests through self-service and automation, and discover strategies for fostering a service-oriented culture. -
Breaking Down Silos with Cross-Functional Collaboration
Explore how ESM promotes collaboration among teams like HR, Finance, and IT, and understand the technology and governance needed for successful implementation. -
Launch of IGSGlobal Solutions (IGS) in Malaysia
Discover how IGS, now open in Malaysia, provides innovative solutions to boost efficiency and reliability. As a Silver Solution Partner with Atlassian, they offer cutting-edge ESM solutions tailored to your organizational needs. -
Expert Presentation from Amazon Web Services (AWS)
Gain valuable insights from a special AWS speaker on the latest trends and technologies in IT solutions.
Event Details
RSVP
Date: September 25, 2024 (Wednesday)
Time: 9:30am – 2:00pm
(Refreshments and lunch will be served)
Location:
Orchid & Olive Room, Level C
One World Petaling Jaya (MAP)
City Centre, First Avenue
Lebuh Bandar Utama, Bandar Utama
47800 Petaling Jaya, Selangor, Malaysia
Speakers
Who Should Attend:
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IT Managers and IT Professionals: Looking to streamline processes and enhance service delivery.
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Department Heads: Seeking holistic Atlassian solutions to improve collaboration and efficiency.
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Business Leaders: Aiming to optimize resource management and reduce costs.
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Tech Enthusiasts: Eager to learn about the latest IT trends and AWS innovations.